the dissertationist Frequently
Answers to the most common questions from our new customers:
Where are you based?
Our offices are located in the UK. Feel welcome to contact us!
Do you guarantee confidentiality? Will my school be aware of the fact that I used your services?
Every time you place an order at thedissertationist, you can be 100% sure that your personal information will not be disclosed to anyone. Our service is absolutely confidential as we care about our customers' interests. All personal information you provide us will be available for our Customer Support Representatives only. If a member of our staff asks you for any additional details that you may find inappropriate to share, feel free to immediately address your concern to the management. The only case when we ask you to provide us with further information is for fraud prevention measures.
How can I receive the the dissertationist discount code?
You qualify for the following discounts: 5% if the cost of your order is more than $500; 10% if the price is above $1000. To claim your thedissertationist discount code, simply contact our Customer Support Representatives, and they will send or spell it out for you. Then, insert the received code in the "Enter a promo code" field when placing your order through the order form.
We also encourage you to follow us on social media for juicy thedissertationist coupon codes, awesome giveaways, and other special offers.
Please note that certain discounts, such as thedissertationist promo codes and exceptions, are not applicable to orders under $30.
Discounts cannot be combined and are not refundable.
Why are your prices so low/high?
Each time you visit thedissertationist to place a new order, you receive professional and timely assistance. Elsewhere on the web, the average pricing for such top quality is usually higher, but we value our clients' interests and understand that a student's budget is usually not large.
At thedissertationist.com, our Customer Support Representatives guarantee a personal approach to all your inquiries! You also experience premium quality writing paper service with everything written according to your instructions, properly formatted, cited, referenced and free from plagiarism.
Please be careful with those web custom writing services that offer a custom paper for less than $7 per page. Such websites usually turn out to be a fraud as it is impossible to produce a quality paper for this money. Even if you do get a good paper, it can end up in an online essay database and will eventually be regarded as plagiarized.
Do I need to pay in advance or I can do it later?
All the payments should be made in advance. The writer will not start working unless the money transaction has been completed. This is also a guarantee that our writers' work is secured.
What payment methods can I use?
thedissertationist makes it easy for you to pay for our writing services, and that is why there is a number of payment options available on our website. You can use your credit/debit card or another secure payment system. Choose it at checkout.
Is there a money back guarantee?
Yes, there is! If anything goes wrong, you can receive a 100% refund. However, the chances that something will go awry are really low. For more information about the refunds, visit our Money Back Guarantee page.
Who will work on my essay?
We are a professional custom essay writing service, and in order to provide you with top quality assistance, we have hired experienced writers from all over the world, including from such countries as US, UK, Canada, and Australia.
We have authors who specialize in various academic fields. They are able to perform tasks of any difficulty and format papers in accordance with the requirements our clients provide.
After the writer completes your assignment, it will be checked by our Quality Assurance Department, or additionally proofread by our professional editors if you add an Editor’s Check extra to your order.
What if it turns out that my paper has been pre-written?
We deliver custom written papers only, and there is virtually no chance for a pre-written work. We have very strict rules and policies considering this matter and we make sure that not a single essay is pre-written. All the papers are written from scratch!
How will my paper be formatted?
We format all the files according to your instructions, which are our priority. The default formatting, however, is 12pt Arial/Times New Roman font with 1 inch margins on all sides. According to our standards, a single-spaced page has approximately 550 words in it while a double-spaced page consists of about 275 words.
What if I need the writer to use specific materials for my order?
After you fill in the order form and make a payment, you will get access to your personal account. This is basically your environment of communication with the writer as well as with our Customer Support Representatives. There you will be able to upload additional materials for your writer. If you are having any difficulty uploading extra files, let us know via email, live chat, phone.
I need to write a paper, how can I order it?
We are glad you have chosen us. You can start with placing an order through the order form on our website or directly from your customer control panel after you login. You have two options: quick and extended order form. Extended form is better as it entails providing us with more paper or assignment details, needed for a better result. If you get stuck along the way, contact our Support Customer Representatives and they will consult you on how to fill out the fields properly.
I have placed my order. How do I know that you are working on it and everything is OK?
Right after you pay for it, we will start looking for the most suitable writer. You can keep track of the progress of your order through the status bar available in the control panel on your order page.
Do you complete any types of assignments online?
What types of works do you do? What if I have any specific assignment?
We are versatile! We can complete any writing assignment from a simple essay to a dissertation, as well as PowerPoint presentations or resumes. Our services include academic, business, and web-writing.
If you have any specific task to do, place a new order with details. Our managers will let you know if there is an available writer to complete your assignment.
How do you deliver the completed papers?
Once the work has been completed and proofread, you will be notified via email. Then all you have to do is to log in to your account and find your document in the "Files" section. Check if it follows all your requirements and either press the "Approve" button to receive the MS Word version or send it back to us for a revision.
Is using your service regarded as cheating?
Although the company's policy is clear about the ways you can use the delivered paper, it is absolutely NOT cheating to use it as a model for your own paper, i.e. to see the way in which it should be structured, look through the sources that will be effective for your own writing and the sample formatting, etc. Thus, you shouldn't be afraid of any accusations if you follow the above-mentioned pattern. Go ahead and benefit from our writing services!
Are title and references counted in total number of pages?
Yes! When you order a paper with us, you get both title and reference pages for free.
What does the option "Preferred Writer" stand for?
We want you to get the most out of your experience with us, which is why we have developed three options that let you choose the best writer for your order.
"Basic writer" means that any of our standard professional authors can work on your order and you don’t have to pay any extra. By choosing "Advanced writer" in the order form, you will get a more skilled author for a smaller fee. Next, you can choose the premium "TOP writer" option, meaning that one of our best writers with superb feedback will be assigned for additional fee.
Also, you may want to work with one of the previous writers. This option will be perfect for you if you have already enjoyed working with one of our authors and want to give another order to them. In this case, you will only need to provide us with the specific writer's ID. Please note that this feature is available only for orders with the deadline over 24 hours.
If the previous writer you select appears to be our TOP writer or Advanced writer, the basic price of your order will increase automatically and will be based on the deadline, the number of pages, the academic level, the type of writing, and the subject.
What do I get with the "VIP customer service"?
With this VIP option, all your messages and questions will be processed and answered immediately. In other words, you won't have to wait before other clients. Plus, you will receive SMS notifications when a writer starts working on your order and when your paper is ready. You will need to provide a valid telephone number.
Is a table of contents/outline included into the total cost?
If you need a properly designed table of contents/outline for your work, add the same called extra to your order in the order form. This extra is available at additional cost. Learn more about our extras here.
Questions from our existing customers
Will I be able to keep in touch with the writer who is working on my paper?
Yes, of course! You can communicate with your writer through the convenient messaging system in your control panel. If the writer is not available due to the own work schedule, our Customer Support Representatives can try answer your question at any time as they work round-the-clock.
When will you complete my essay?
Your paper can be delivered as early as 3 hours or as late as 14 days. Go to the order form to see all available deadlines. Usually, all the custom written papers are delivered before the deadline. We also suggest that you place an order with a deadline at least a couple of days before you have to submit it elsewhere. In this case, you will have extra time to check it and ask for any revisions, if necessary.
What if the writer fails to complete my work on time?
If the deadline wasn't met, contact our Customer Support Representatives and explain the situation occurred. They will look into your case as quickly as possible. The deadline may be missed for various reasons. If the delivery is late because of the writer, the price for the paper will be recalculated and a proper refund will be made. If the customer couldn't provide all the necessary clarifications or materials from the beginning, any refunds might not be possible. In either case, you will need to provide a new deadline for the order.
What if there's something I don't like in my essay?
If your paper doesn't fully live up to your expectations, feel free to have your order revised - for FREE! Yes, you have three free revisions. However, mind that we make the revisions only if the editing instructions don't contradict the initial ones. For more information on revisions, please consult our Revision Policy.
How do I send my order for a revision?
A few simple steps are required in this situation:
- Click on the "Send for revision" button in your account
- Provide as many revision instructions as you consider necessary
- Set a time frame for a revision
Your writer will start making the necessary changes as soon as you complete the steps above.
Is it possible that plagiarism will be found in the completed order?
All our papers are completely original. We use WebCheck software that easily detects any kind of plagiarism.
The problem with most plagiarism prevention tools is that your uploaded paper gets stored in the system`s database, and later, when you or someone else checks the same work, it will be detected as 100% plagiarized. The originality assurance tool we choose allows us to detect plagiarism and keep the documents' originality even if they are checked several times! Therefore, we can guarantee a plagiarism-free paper!
Please note that if you order editing and proofreading services at thedissertationist, it is your responsibility to upload a paper that is already original. We do not rewrite copied papers.
Is there a possibility for me to get a plagiarism report for my paper?
Sure! By choosing a "Plagiarism report" extra in the order form, you will receive a detailed report from one of the most reliable plagiarism detection systems WebCheck.
If I need an Abstract page for my paper, how can I get it?
In order to get an Abstract, you just need to choose the option "Add an Abstract page" in the order form. This way, you can be sure that your work will have this page written by a true professional.
How can I invite my friends?
We have a beneficial Referral Program that allows you to make earning. You invite friends and get 10% from each order. Each friend saves 10% with us. You just need to share your special code or a referral link with your friends and start receiving your bonuses. With them, you will be able to pay for your future orders. Find your referral code and link in the "Discounts" section of your control panel. To learn more about our Referral Program, please visit this page.